Refund Policy
All product ordered through Solar Pool Supply may be returned for a refund provided; (a) the item(s) are returned within 30 days of receipt of shipment; (b) the item(s) arrive back in a new and unused condition with all the original packaging. If the reason for return is not the result of an error by Solar Pool Supply, the buyer will be responsible for covering the shipping costs involved with the item’s return. Any item that is returned damaged, worn, or impaired in any way will not be accepted and the buyer will need to cover the costs of shipping to have the product returned to them. A 20% restocking fee is required for all returns and will be deducted from the refund. This fee is charged to cover the costs associated with quality control inspections, product handling and processing reimbursements. All returns must be pre-approved; to receive authorization, e-mail us at contact@solarpoolsupply.com.
All orders are considered to have taken place in San Diego, California. All sales are governed by California law with exclusive jurisdiction for any dispute in San Diego, California, USA.
Warranty Claims
All solar heating panels “Collectors” are sold with a manufacturer’s warranty, a copy of which may be found on the brand’s page. Solar Pool Supply is not responsible for any damage incurred as the result of customer negligence or installation error and such incidents are not covered by warranty. All solar heating panels “Collectors” must be installed with new hardware for warranty coverage to apply. For all warranty claims and replacements, the customer is responsible for covering all shipping costs.
Tips to Protect your Purchase
Verify the condition of your product.
Any product that arrives damaged or defective must be reported within 72 hours of delivery. Once this window has elapsed, the recipient acknowledges that the product has arrived free of damage or defect and accepts full responsibility for the condition of the product. Future concerns relating to the performance or function of the product must be addressed through a warranty claim subject to the terms and conditions of the manufacturer’s warranty policy.
Use caution when walking near solar collectors.
These products are not designed to be walked or stepped on; such actions may damage the collector and/or riser tubes. Accidental damage during installation is not covered by warranty.
Use only new hardware.
Reusing old hardware has been shown to damage new solar collectors. For warranty coverage to apply, all solar pool heating panels “Collectors” must be installed with new hardware.
Use caution installing rubber couplings.
Damage may result from couplings being pushed too far onto the header manifold, tearing outside riser tubes. This occurs when clamps are left untightened and additional collectors are added. Each side of the coupling should be tightened to the manifold before attempting to insert the other side. Using new hardware WITH internal rubber stoppers virtually eliminates this problem, however caution should still be exercised to mitigate this problem completely.
Contacting Us
If there are any questions regarding the terms and conditions of our current policies, please contact us using the information below.
support@solarpoolsupply.com
Terms of Service
Solar Pool Supply is not responsible for any damage incurred as the result of customer negligence or installation error and such incidents are not covered under warranty. All solar pool heating panels “Collectors” must be installed with new hardware for warranty coverage to apply. For all warranty claims and replacements, the customer is responsible for covering all shipping costs.
Shipping Policy
Free shipping applies only to delivery addresses within the contiguous United States. For rates outside of this area, please give us a call to receive a shipping estimate. All orders are shipped via USPS, FedEx Home Delivery, FedEx Ground, or by FedEx Freight Priority. Orders exceeding $350 in value will be shipped with an indirect signature requirement for delivery. This measure is taken to assure these packages are delivered completely into your hands without damage, tampering, or theft.
Product Inspection
Upon delivery, please inspect your package(s) for any signs of damage. All packages leave our warehouse in perfect condition and therefore any damage discovered should be refused at the time of delivery. Once your package has arrived, please open and inspect the condition of your product(s). Any product found to have arrived damaged or defective must be reported within 72 hours of delivery. Once this window has elapsed, the recipient acknowledges that the product has arrived free of damage or defect and accepts full responsibility for the condition of the product. Future concerns relating to the performance or function of the product must be addressed through a warranty claim subject to the terms and conditions of the manufacturer’s warranty policy.
Contacting Us
If there are any questions regarding the terms and conditions of our current policies, please contact us using the information below.
support@solarpoolsupply.com
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